Right of withdrawal

  1. The sale of products via the website www.lafucinadelvetro.com is subject to Legislative Decree no. 185 of 22/5/1991, relating to the protection of consumers regarding distance contracts, which provides for the possibility buyer to exercise the Right of Withdrawal.
  2. The Right of Withdrawal applies to consumers, i.e. to natural persons acting for purposes not related to any professional activity carried out. Purchases made from retailers and companies are therefore excluded from the right of withdrawal.
  3. The consumer may, without having to specify the reason, return the purchased Products to the seller within 14 days of receiving the goods. The consumer will be reimbursed for the sums paid, with the exception of the costs for delivery and return of the goods (transport), which remain his responsibility. Any customs duties or taxes are non-refundable.
  4. Methods for exercising the right of withdrawal: Within the established deadline (14 days) from the date of receipt of the goods, a written and signed communication of the intention to exercise the right of withdrawal must be sent by registered letter with acknowledgment of receipt to the address of La Fucina del Vetro srl Fondamenta Manin 1, 30141 Murano Venice Italy or by certified email to lafucinadelvetro@legalmail.it. This communication must indicate the number and date of the order.
    Within 72 hours of receiving the registered letter, La Fucina del Vetro srl will send via e-mail a “Return Authorization” and the respective ” WITHDRAWAL Code”, with which the material can be returned and which must be reported on the packaging and on the accompanying document.
    The sending of the aforementioned products, via courier, must have the following destination address: La Fucina del Vetro srl Fondamenta Manin 1, 30141 Murano Venice.
    The Products must be carefully packaged in order to preserve their original packaging; the products must not have been used, washed and must be intact (without signs of wear, abrasions, nicks, scratches, deformations, etc.); goods that do not follow the aforementioned indications may be rejected. Within 30 working days of receiving the products, La Fucina del Vetro srl will credit the customer with the amount indicated on the invoice relating only to the products and therefore without any additional costs.
  5. In the event of damage to the goods during the return transport of the returned object, La Fucina del Vetro srl will notify the Buyer of the incident (within the 5th working day of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the Buyer for its return, simultaneously canceling the withdrawal request; La Fucina del Vetro srl is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; upon arrival (in the warehouse), the product will be examined to assess any damage or tampering not resulting from transport.
  6. Regardless of the payment method used, the refund, in full or in part, is activated by the Seller in the shortest time possible.
  7. The Seller carries out the refund by bank transfer.

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